Institutional Assessment Support Assistant, Florida State University: August 2024 - Present
Skills: Data Analysis, Reporting, Nuventive, PowerBi
Reviewed and edited departmental reports to enhance data quality, ensuring alignment with institutional goals and maintaining accurate records in Nuventive. Currently using PowerBI to keep the institution updated on activity occurring throughout the academic report review.
Business Platform Transformation Intern, Protiviti
June 2024 - August 2024
Skills: Workday, Excel, MS Teams & Outlook
Supported Workday implementations, focusing on Segregation of Duties (SoD) and payroll audits. Utilized pivot tables to organize and analyze thousands of data points, ensuring accurate audit results and identifying process improvements. Collaborated on consulting solutions to optimize client business processes and enhance system efficiency.
Outreach Coordinator, College of Communication and Information @ FSU: October 2022 - May 2023
Skills: Collaboration, Content Creation, Google Sheets, G-Drive, Documentation
Developed and maintained Excel databases to monitor engagement of IT alumni and students, fostering professional connections. Researched over 200 technology firms to create a directory for student career planning. Designed website prototypes to enhance community interaction and resource sharing.
Help Desk Technician, College of Communication and Information @ FSU: January 2022 - October 2022
Skills: Troubleshooting, Customer Service, Ticket Queue, Device Imaging, MacOS, Windows
Technical support to those in the College of Communication and Information. Created comprehensive support documentation to streamline troubleshooting processes. Managed support tickets using a ticketing system. Collaborated with the broader IT team to escalate and solve complex technical issues, ensuring high levels of user satisfaction.
